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Monitoring Desk Associate (Linux)

Operations

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TypeFull-time

Minimum Experience2-5 years

DepartmentOperations

Desired Start Date Immediate

Location Mumbai, India (On-site)

Minimum QualificationsDegree in Engineering, Computer Science, or a related field

Job Description

Incident Monitoring & Response: You will be responsible for continuously monitoring Neysaâ€™s AI platforms and infrastructure for any performance issues, system alerts, or service disruptions.
Incident Management: Follow established procedures for incident identification, classification, and escalation, ensuring minimal disruption to services in line with SLAs.
Troubleshooting & Resolution: When issues arise, you will troubleshoot and resolve problems related to system performance, application failures, and network issues using your Linux expertise.
Proactive Monitoring: Stay ahead of potential system issues by proactively tracking the operational status of servers, applications, and networks using monitoring tools like Nagios, Prometheus, or Grafana.
Documentation & Reporting: Document incidents, actions, and resolutions in incident management systems. Provide regular reports on recurring issues, root causes, and preventive measures.
Collaboration: Work with system administrators, engineers, and developers to resolve issues swiftly, ensuring minimal business impact.
Root Cause Analysis & Continuous Improvement: Participate in post-incident reviews to analyze root causes and suggest improvements for future incident management processes.
System Maintenance: Conduct regular system checks, patch management, and maintenance to ensure systems are secure and optimized.

Experience: 1-5 years of experience in operations or service assurance, focusing on incident management and system monitoring in a Linux environment.
Linux Expertise: Solid hands-on experience with Linux operating systems (e.g., CentOS, Ubuntu, RHEL), including system administration, troubleshooting, and performance tuning.
Incident Management Knowledge: Understanding of ITIL incident management processes and ability to efficiently handle incidents while maintaining clear communication with stakeholders.
Strong Troubleshooting Skills: The ability to diagnose and resolve technical issues quickly, including server failures, network issues, and application-related problems.
Experience with Monitoring Tools: Proficiency in using monitoring tools like Nagios, Prometheus, Grafana, or similar to track and manage system health.
Effective Communication: Excellent verbal and written communication skills to update both technical and non-technical stakeholders on incident status and resolutions.
Team Collaboration: Ability to work effectively within a team, bringing a proactive approach to problem-solving and incident resolution.
Technical Aptitude: Basic knowledge of cloud platforms (AWS, Azure, Google Cloud) and networking fundamentals.

Containerized Environments: Experience working with containerized environments like Docker or Kubernetes is a plus.
Automation & Scripting: Familiarity with automated scripting for incident resolution and process improvement, using languages like Bash or Python.
ITIL Certification: Certification in ITIL or similar incident management qualifications would further enhance your credentials and effectiveness in the role.
Advanced Troubleshooting: Experience with advanced troubleshooting in cloud-based or highly complex environments would set you apart from other candidates.
Proactive System Improvement: A knack for identifying potential system weaknesses and driving improvements before they impact customer experience would make you stand out as an exceptional candidate.

The best remuneration in the industry! Flexible working hours.
The ability to design to support mission-critical business and then defend your choices.
Heady (but healthy) discussions on technology and its impact on the ever-changing business landscape.
Your work in a multi-vendor, multi-cloud environment.
A great working environment.